Symptoms
- Installation of Acronis True Image on Windows 10 fails with the following error:
1% is not a valid Win32 application
- Installation log contains an error similar to the following one:
CustomAction MsiTibInstall_TibApiDll__I returned actual error code 1603
Cause
There are two possible causes:
- Installation file is damaged
- tib.sys driver included in Acronis True Image is not compatible with Hypervisor-protected code integrity (HVCI) feature.
Solution
- Verify that the installation file have been downloaded correctly. See this article for instructions
If the installation file was downloaded correctly but the issue still reproduces, disable HVCI on the machine as described in this article
More information
See also Acronis Backup 11.5/11.7: Agent for Windows is not compatible with HVCI